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You have rented a car from Dalamancars.com at Dalaman Airport? Or one of it is resorts? This list of Frequently Asked Questions for car hire should make your experience better by providing you with useful information to help make your car hire much more easear.
Frequently Asked Questions
- What do I need to bring with me when I arrive to collect my car hire?
- Do I need to bring my Driving Licence with me?
- What types of payment should I bring?
- How do I find you ?
- Will your represantative speak english?
- How old will the Vehicle that I rent be?
- What should I do if my flight is delayed?
- What should I do if the vehicle I'm renting breaks down?
- If I want to extend my rental while I have the vehicle, what should I do?
- When will I receive confirmation of my reservation?
- Where should I return my rental vehicle?
- How about child seats
1. What do I need to bring with me when I arrive to collect my car hire?
The most important things to remember are your driving licence and a credit card to secure against your rental. You should also be able to present your passport.
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2. Do I need to bring my Driving Licence with me?
.Yes. It is compulsory to hold and be able to produce a valid British or Intenational Driving Licence
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3. What types of payment should I bring?
You should bring with you a major credit card, to secure payment of your rental and to authorise against potential damage claims resulting from your rental ( visa, axcees)
On delivery of the vehicle you will sign a hire agreement / contract and also an impression of your credit card will be taken. This is merely to ensure that the vehicle is returned to the pre-agreed place on time and with the correct amount of fuel. The impression is kept in our office safe and is refunded to you on return of the vehicle. We strongly feel that this method is preferable to a cash deposit or us holding your passport.
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4. How do I find you ?
Dalaman Airport Arrival Hole.. One of our Dalamancars.com staff will be waiting for you with a banner with your booking name on it.
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5. Will your represantative speak english?
Mostly Yes Also our representative will also be happy to answer any questions you may have pertaining to the vehicle, local driving laws, accidents, insurance etc. A complimentary map is provided with your vehicle and information regarding our emergency contact numbers is clearly stated on the hire agreement , a copy of which you will retain
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6. How old will the Vehicle that I rent be?
When you hire a car from Dalamancars.com, you can be sure that the vehicle you'll be provided with for your rental will be new or well maintained and roadwordy.
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7. What should I do if my flight is delayed?
Providing you have given your flight number at the time of reservation, Dalamancars.com staff will wait for your flight to land so that you can still continue your ownward journey.
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8. What should I do if the vehicle I'm renting breaks down?
Emergency contact information is provided in all Dalamancars.com vehicles in the form of an Emergency Assistance phone number and information can be found within your rental documentation..
The Emergency Assistance number is available to use at all times, 24 hours a day, 365 days a year, so if ever you get into difficulty with a Dalamancars.com vehicle, all you need to do is call this number and our trained team of experts will be there to help.
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9. If I want to extend my rental while I have the vehicle, what should I do?
If you wish to extend your rental, all you need to do is contact the rental station where you collected the vehicle and they'll do the rest for you.
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10. When will I receive confirmation of my reservation?
Once you've completed your reservation online, an e-mail will be automatically sent to you confirming the reservation and advising you of the rental details for your reference. You will also be given a reservation number. Please keep this safe as you may be asked to provide this number in any future correspondance concerning your reservation.
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11. Where should I return my rental vehicle?
Follow the one-way system for departures . Sort out your laggage, by this time one of our staff will be there to collect the car.
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12. How about child seats
Child seats can be provided for a small charge on request, but please note that these seats are of a standard ‘one size fits all’ design, suitable for a child weighing up to 16 kg. Should you have any concerns we recommend you bring your own.
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